201288 http://careers.crerarhotels.com/job-details.aspx?jobid=201288 false
Isle of Mull Hotel & Spa

Senior Receptionist

Isle of Mull Hotel & Spa, Craignure, Isle Of Mull, Argyllshire, PA65 6BB

Can you focus on providing outstanding service 

The heart of this role is ensuring that every one of our guests receives a warm welcome to the hotel. If you're friendly, focused and love creating a fantastic experience by anticipating guests' needs, you'll be a great fit. Experience in a supervisory role is required, as is excellent written and spoken English.

It's a hands-on role, with responsibility for the front desk.   You'll build professional relationships with customers, while leading and inspiring your team to provide outstanding service.

You'll need to effortlessly combine organisation and communication. One moment you'll be overseeing day-to-day operations, the next you'll be using your familiarity with the hotel's amenities to find solutions for guests and to upsell confidently.

What we offer

  •  Hourly rate up to £13 per hour depending upon experience
  • 100% service charge, up to approx £2000 per year
  • Attractive staff uniform
  • Training and development opportunities including SVQ’s and professional qualifications
  • Staff meals
  • Discounted rates across our group of hotels for accommodation and food & beverage for you and your friends & family
  • Pension
  • Long Service Recognition
  • Pet Bereavement Day
  • Contribution towards driving lessons
  • Charitable fund raising matched up to £250
  • Paid day off on your birthday each year

 

  • Job RefCH1653
  • BranchIsle of Mull Hotel & Spa
  • LocationIsle Of Mull
  • Salary/BenefitsCompetitive Salary
  • Contract typePermanent
  • HoursFull Time
  • Date posted28/04/2024
  • Closing date08/06/2024
Isle of Mull Hotel & Spa Craignure, Isle Of Mull, Argyllshire, PA65 6BB

Are you looking to work somewhere with a feeling of community?

Then we want to work with you!

The Isle of Mull is the second largest island in the Inner Hebrides, on Scotland's west coast. What does that mean? Red deer, white tailed eagles and native otters; stunning sunrises across the water; a sense of space, peace and a quiet life. There's a really strong community amongst islanders, too.

It also means 35 minutes' drive to the supermarket; 45 minutes on a ferry to the nearest cinema; a bus every two hours. The nearest airport is Glasgow, half a day's travel away.

These are the realities of life at the Isle of Mull Hotel & Spa, where life takes on a slower pace in winter but is full on in summer. For our staff, these are all reasons why Mull has become home. The other draw is the welcoming environment they find living and working at our hotel.

We understand it can be daunting, making the leap to living on a wee Scottish island. That's why we have plenty of opportunities for couples and are very understanding of those who have family elsewhere.

When you join our team we meet you off the ferry and assign you a buddy to show you around. We provide live-in accommodation in a dedicated block and staff meals. Just let chef know if you need a taste of home - the camaraderie between our close-knit team of international staff means we celebrate all cultures together.

We know all our regular locals by name, because they're part of the family too. Will you join us?

 

Three reasons to choose a career with Crerar Hotels

  1. Destination locations

Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.

  1. Talent development

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.

  1. Shaped by our values

We share the spirit of Scotland through our values. We take pride in providing a truly authentic experience; we're warm in personality, curious to get to know our guests and confident in sharing our knowledge. We take what we do seriously, but our humour means we also see the lighter side. Above all, we're comfortable saying, "we are who we are!"