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Food & Beverage Attendant (Live-in Available) Ben Wyvis Hotel, Strathpeffer, Strathpeffer, Ross-shire, IV14 9DN

The opportunity has arisen for the right candidates to join our team as Food & Beverage Attendants, assisting the Food & Beverage Manager in the delivery of customer service to our hotel guests, local customers and the maintenance of our operational standards.

A hands on role, we require a very energetic and motivated individual that is prepared to go the extra mile alongside their colleagues

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Candidate Attributes:

  • A real passion towards high level food and drink service
  • Ability to deliver consistent high level customer service especially under pressure
  • Confidence, excellent communication skills and a friendly/caring personality
  • Confidence working in a fast paced, customer facing environment
  • Takes pride in their appearance
  • Positive attitude and ability to build internal strong relationships
  • Commercial awareness and drive for increasing sales through upselling food and beverage items

Candidate Responsibilities:

  • Serve customers efficiently and politely in an engaging manner
  • Deliver high quality service to guests, visitors and fellow staff members
  • Serve food and beverage during breakfast and dinner service (never during the day??)
  • Handle guest enquiries and requests in a timely manner, referring details to other members of staff and management, if unable to directly assist
  • Become fully knowledgeable of all hotels amenities and have confidence to ‘upsell’
  • Maintain and develop our standards
  • Work flexible hours including early, late and split shifts (see my comment above)
  • Report for duty promptly and in the correct uniform ensuring personal grooming is of a high standard and in accordance with company policy
  • Comply with company issued liquor licensing guidelines and policy pertaining to service of alcohol
  • Ensure all health, safety and hygiene regulations are observed at all times

Candidate Qualifications:

  • Food hygiene certificate
  • Understanding of HACCAP
  • First aid certificate advantageous but not essential
  • Experience of high volume catering or the desire to learn
  • Previous experience in the hotel trade, restaurant or similar environment desired, but not essential as training will be provided

Crerar Hotels Values: Crerar Hotel Group is one of Scotland’s leading privately owned hotel companies.  Crerar Hotels work hard on talent development and always look to progress individuals through internal promotion.  This role represents a fantastic opportunity for a dynamic individual to join a dynamic company. 

By joining the Crerar Hotels team you'll also automatically be eligible to receive our Fair Fund. Our Fair Fund has been created to reward staff and encourage personal development. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis.

Ben Wyvis Hotel
Strathpeffer, Strathpeffer, Ross-shire, IV14 9DN

  • Job Ref CH208
  • Branch Ben Wyvis Hotel
  • Location Strathpeffer, Ross-shire
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Posted date 09/01/2019
  • Closing date 11/02/2019

Do you thrive on meeting new people and exceeding their expectations?

Then we want to work with you!

Ben Wyvis Hotel is a grand Victorian mansion house in the shadow of its imposing namesake mountain. Inside, you’ll find the warmth of traditional Scottish hospitality, friendly staff, happy guests and, in the winter, real fires.

Located in the former spa town of Strathpeffer, Ben Wyvis Hotel is a quiet spot, complemented by the nature and adventure found on its doorstep. But it’s far from inaccessible: close to Inverness, Dingwall and Invergordon, there’s always something going on in the area. A vibrant music scene brings touring acts and there are plenty of cultural activities, including visiting distilleries and castles.

As a base for exploring northern Scotland, Ben Wyvis Hotel hosts many tour groups eager to discover the history and beauty of the Highlands. It makes for a busy hotel and although few guests are regulars, we love welcoming people and cultures from all over the world – both as guests and staff.

Homely accommodation is available onsite, so can we tempt you to experience some Scottish charm?

Three reasons to choose a career with Crerar Hotels

  1. Destination locations

Voted 2018’s most beautiful country in the world, Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally – the ultimate modern hardship – patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland’s natural larder to feast on daily.

  1. Talent development

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They’ve chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.

  1. Shaped by our values

Pride, authenticity, creativity, focus, respect and hard work. These principles guide our actions throughout the company, from management’s decision making through to the front line of customer service. They’re reflected in the Crerar Trust’s work supporting local charities and our Fair Fund, ensuring tips are shared equally with all staff.