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Food & Beverage Attendant (Live-in Available) Ben Wyvis Hotel, Strathpeffer, Strathpeffer, Ross-shire, IV14 9DN

The opportunity has arisen for the right candidates to join our team as Food & Beverage Attendants, assisting the Food & Beverage Manager in the delivery of customer service to our hotel guests, local customers and the maintenance of our operational standards.

A hands on role, we require a very energetic and motivated individual that is prepared to go the extra mile alongside their colleagues

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Candidate Attributes:

  • A real passion towards high level food and drink service
  • Ability to deliver consistent high level customer service especially under pressure
  • Confidence, excellent communication skills and a friendly/caring personality
  • Confidence working in a fast paced, customer facing environment
  • Takes pride in their appearance
  • Positive attitude and ability to build internal strong relationships
  • Commercial awareness and drive for increasing sales through upselling food and beverage items

Candidate Responsibilities:

  • Serve customers efficiently and politely in an engaging manner
  • Deliver high quality service to guests, visitors and fellow staff members
  • Serve food and beverage during breakfast and dinner service (never during the day??)
  • Handle guest enquiries and requests in a timely manner, referring details to other members of staff and management, if unable to directly assist
  • Become fully knowledgeable of all hotels amenities and have confidence to ‘upsell’
  • Maintain and develop our standards
  • Work flexible hours including early, late and split shifts (see my comment above)
  • Report for duty promptly and in the correct uniform ensuring personal grooming is of a high standard and in accordance with company policy
  • Comply with company issued liquor licensing guidelines and policy pertaining to service of alcohol
  • Ensure all health, safety and hygiene regulations are observed at all times

Candidate Qualifications:

  • Food hygiene certificate
  • Understanding of HACCAP
  • First aid certificate advantageous but not essential
  • Experience of high volume catering or the desire to learn
  • Previous experience in the hotel trade, restaurant or similar environment desired, but not essential as training will be provided

Crerar Hotels Values: Crerar Hotel Group is one of Scotland’s leading privately owned hotel companies.  Crerar Hotels work hard on talent development and always look to progress individuals through internal promotion.  This role represents a fantastic opportunity for a dynamic individual to join a dynamic company. 

By joining the Crerar Hotels team you'll also automatically be eligible to receive our Fair Fund. Our Fair Fund has been created to reward staff and encourage personal development. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis.

Ben Wyvis Hotel
Strathpeffer, Strathpeffer, Ross-shire, IV14 9DN

  • Job Ref CH208
  • Branch Ben Wyvis Hotel
  • Location Strathpeffer, Ross-shire
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Posted date 09/01/2019
  • Closing date 11/02/2019

Ben Wyvis Hotel is situated in idyllic woodland in the Victorian spa town of Strathpeffer, set in the shadow of Ben Wyvis. Guests arrive to the imposing façade of Ben Wyvis, yet indoors a warm and friendly welcome awaits you. The mansion is full of character and is all about traditional Scottish hospitality complemented by the nature and adventure that sits on the doorstep.  Our mansion house with its grandeur will suit travellers from far and wide looking for a great base to explore northern Scotland.

The grounds are impressive and parking is free and ample, making Ben Wyvis well suited to small groups, tours and larger coaches. Already a popular stopover choice for Highland and island tours in Scotland, we welcome a large amount of groups every year and are well practiced at accomodating group needs. In addition to groups, and due to the proximity of the town Invergordon and the dry docks, Ben Wyvis is a good choice for corporate stays related to oil industry rigging and we welcome corporate guest enquiries in the area.