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Guest Concierge & Day Porter Golf View Hotel & Spa, 63 Seabank Road, Nairn, Highland, IV12 4HD

The opportunity has arisen for the right candidate to join our  growing team as a Guest Concierge and Day Porter and demonstrate their strong work ethic, passion for hospitality and begin a journey of self development.

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.  And we're looking for more people like this to join our friendly and professional team.

Candidate attributes:

  • Well-presented and articulate
  • Enthusiastic and passionate about customer service
  • Great excellent communicator and team player with a ‘can do’ attitude
  • Have a responsible manner with the ability to remain calm under pressure should a situation arise
  • Take pride in your work
  • Honest and hardworking
  • A passion for helping guests
  • Great at upselling products and services
  • Ability to work full time and flexible with working weekends

Candidate responsibilities:

This hands on role will involve:

  • Providing guests with first class customer service
  • Becoming a welcoming face to the hotel for regular and new customers alike
  • Assisting guests on check in, and providing a porterage service to guest rooms
  • Providing local knowledge and expertise to give our guests an added value experience
  • Day to day running of the drawing room, assisting in clearing the area, serving guests and being the host
  • Upselling products and services to the guests as part of the concierge role
  • Be personable and engaging, ensuring every interaction exceeds guest expectations
  • Be enthusiastic, flexible and willing to learn with a professional and caring attitude
  • Have good attention to detail in maintaining the standards and security of the hotel throughout the shift ensuring the guests stay is seamless
  • Liaise with the Food & Beverage management team, Events office and Duty Manager, regarding any changes to numbers or room layouts.
  • Assist with any functions or events as required

Golf View Hotel & Spa
63 Seabank Road, Nairn, Highland, IV12 4HD

  • Job Ref CH284
  • Branch Golf View Hotel & Spa
  • Location Nairn, Highland
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Part Time
  • Shift pattern 2 -8 pm
  • Hours per week 24
  • Posted date 08/03/2019
  • Closing date 02/05/2019

Do you love to be beside the seaside?

Then you’ll love life in Nairn. Our hotel has direct access to an award-winning beach, ideal for a sunset stroll with or without a four-legged friend. (You’ll find our staff and guests alike are dog lovers!) Golf View offers spectacular scenes over the Moray Firth too, where the local dolphins play.

Away from the beach, the hotel is 20 minutes’ walk from the town centre. As the third largest town in the Highlands, Nairn sees its fair share of tourists, but it also has plenty to offer locals. There’s a community cinema, supermarkets, local restaurants and Nairn train station, which has direct connections to Inverness and Aberdeen.

Nairn’s other sandy attractions can be found on the many golf courses, with several historic links and two championship courses a short distance from the hotel. So if you know the difference between a birdie and an oystercatcher, you’re sure to be popular with our guests.

Three reasons to choose a career with Crerar Hotels

  1. Destination locations

Voted 2018’s most beautiful country in the world, Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally – the ultimate modern hardship – patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland’s natural larder to feast on daily.

  1. Talent development

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They’ve chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.

  1. Shaped by our values

Pride, authenticity, creativity, focus, respect and hard work. These principles guide our actions throughout the company, from management’s decision making through to the front line of customer service. They’re reflected in the Crerar Trust’s work supporting local charities and our Fair Fund, ensuring tips are shared equally with all staff.