23365 http://careers.crerarhotels.com/job-details.aspx?jobid=23365 false

Spa and Leisure Manager Isle of Mull Hotel & Spa, Craignure, Isle Of Mull, Argyllshire, PA65 6BB

As Spa and Leisure Manager you will build professional relationships with members and guests.
You will lead, inspire and motivate your team in order to provide first class service and a lasting memory of our company values in our customers.

This is a hands on role overseeing an important part of the hotel, working closely with the General Manager in achieving and exceeding targets, managing day to day operations and optimising financial performance while maintaining high standards of professionalism and customer service.

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Candidate Attributes:

  • Ability to lead and work as part of a team, with the ability to be authoritative whilst remaining approachable
  • Passion for delivering great service with confidence, energy and charisma to inspire and lead your colleagues
  • Deliver outstanding hospitality to our guests and be willing to work flexible shifts including weekends and bank holidays
  • Commitment to researching industry trends and developing new skills
  • Commercial awareness and drive for increasing sales
  • Methodical approach to work with the ability to multitask and work under pressure
  • Enthusiasm for the role with a ‘can-do’ attitude and a passion for health and fitness
  • Excellent communication skills
  • Well dressed and presentable with a friendly and polite manner
  • First class customer service skills

Candidate Responsibilities:

  • Ensure quality service, cleanliness and maintenance of the spa area in line with standard and emergency operating procedures
  • Provide leadership and support to foster a highly motivated team
  • Deliver excellent customer service with a friendly and professional approach
  • Prepare weekly and monthly financial statistical reports
  • Establish and maintain marketing objectives
  • Diary and appointment management and other administrative duties
  • Drive sales of treatments, memberships and retail products
  • Monthly stocktakes and ordering of products and supplies
  • Preparation of weekly rotas
  • Operate the department in line with normal and emergency operating procedures
  • Fully aware of health and safety legislation for spa and leisure areas
  • Ensure every opportunity to upsell and increase sales to meet or exceed all financial targets
  • As part of the management team you will undertake duty management shifts

Relevant Qualifications:

  • Minimum of one year’s managerial experience in a similar role
  • Level 2/3 Diploma in Body and Spa Therapy would be an advantage
  • Pool plant trained
  • First aid trained
  • Personal training experience will be an advantage

Crerar Hotel Values: Crerar Hotel Group is one of Scotland’s leading privately owned hotel companies.  Crerar Hotels work hard on talent development and always look to progress individuals through internal promotion.  This role represents a fantastic opportunity for a dynamic individual to join a dynamic company. 

By joining the Crerar Hotels team you'll also automatically be eligible to receive our Fair Fund. Our Fair Fund has been created to reward staff and encourage personal development. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis.

Isle of Mull Hotel & Spa
Craignure, Isle Of Mull, Argyllshire, PA65 6BB

  • Job Ref CH197
  • Branch Isle of Mull Hotel & Spa
  • Location Isle Of Mull, Argyllshire
  • Salary/Benefits Competitive Salary, live in and all meals, uniform provided, training, fair fund,
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern early 7-3, late 12-8, middle 9-5
  • Hours per week 40-45 dependant on time of year
  • Posted date 19/12/2018
  • Closing date 30/03/2019

Are you looking to work somewhere with a feeling of community?

Then we want to work with you!

The Isle of Mull is the second largest island in the Inner Hebrides, on Scotland’s west coast. What does that mean? Red deer, white tailed eagles and native otters; stunning sunrises across the water; a sense of space, peace and a quiet life. There’s a really strong community amongst islanders, too.

It also means 35 minutes’ drive to the supermarket; 45 minutes on a ferry to the nearest cinema; a bus every two hours. The nearest airport is Glasgow, half a day’s travel away.

These are the realities of life at the Isle of Mull Hotel & Spa, where life takes on a slower pace in winter but is full on in summer. For our staff, these are all reasons why Mull has become home. The other draw is the welcoming environment they find living and working at our hotel.

We understand it can be daunting, making the leap to living on a wee Scottish island. That’s why we have plenty of opportunities for couples and are very understanding of those who have family elsewhere.

When you join our team we meet you off the ferry and assign you a buddy to show you around. We provide live-in accommodation in a dedicated block and staff meals. Just let chef know if you need a taste of home – the camaraderie between our close-knit team of international staff means we celebrate all cultures together.

We know all our regular locals by name, because they’re part of the family too. Will you join us?

Three reasons to choose a career with Crerar Hotels

  1. Destination locations

Voted 2018’s most beautiful country in the world, Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally – the ultimate modern hardship – patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland’s natural larder to feast on daily.

  1. Talent development

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They’ve chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.

  1. Shaped by our values

Pride, authenticity, creativity, focus, respect and hard work. These principles guide our actions throughout the company, from management’s decision making through to the front line of customer service. They’re reflected in the Crerar Trust’s work supporting local charities and our Fair Fund, ensuring tips are shared equally with all staff.