23365 http://careers.crerarhotels.com/job-details.aspx?jobid=23365 false

Spa and Leisure Manager Isle of Mull Hotel & Spa, Craignure, Isle Of Mull, Argyllshire, PA65 6BB

As Spa and Leisure Manager you will build professional relationships with members and guests.
You will lead, inspire and motivate your team in order to provide first class service and a lasting memory of our company values in our customers.

This is a hands on role overseeing an important part of the hotel, working closely with the General Manager in achieving and exceeding targets, managing day to day operations and optimising financial performance while maintaining high standards of professionalism and customer service.

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Candidate Attributes:

  • Ability to lead and work as part of a team, with the ability to be authoritative whilst remaining approachable
  • Passion for delivering great service with confidence, energy and charisma to inspire and lead your colleagues
  • Deliver outstanding hospitality to our guests and be willing to work flexible shifts including weekends and bank holidays
  • Commitment to researching industry trends and developing new skills
  • Commercial awareness and drive for increasing sales
  • Methodical approach to work with the ability to multitask and work under pressure
  • Enthusiasm for the role with a ‘can-do’ attitude and a passion for health and fitness
  • Excellent communication skills
  • Well dressed and presentable with a friendly and polite manner
  • First class customer service skills

Candidate Responsibilities:

  • Ensure quality service, cleanliness and maintenance of the spa area in line with standard and emergency operating procedures
  • Provide leadership and support to foster a highly motivated team
  • Deliver excellent customer service with a friendly and professional approach
  • Prepare weekly and monthly financial statistical reports
  • Establish and maintain marketing objectives
  • Diary and appointment management and other administrative duties
  • Drive sales of treatments, memberships and retail products
  • Monthly stocktakes and ordering of products and supplies
  • Preparation of weekly rotas
  • Operate the department in line with normal and emergency operating procedures
  • Fully aware of health and safety legislation for spa and leisure areas
  • Ensure every opportunity to upsell and increase sales to meet or exceed all financial targets
  • As part of the management team you will undertake duty management shifts

Relevant Qualifications:

  • Minimum of one year’s managerial experience in a similar role
  • Level 2/3 Diploma in Body and Spa Therapy would be an advantage
  • Pool plant trained
  • First aid trained
  • Personal training experience will be an advantage

Crerar Hotel Values: Crerar Hotel Group is one of Scotland’s leading privately owned hotel companies.  Crerar Hotels work hard on talent development and always look to progress individuals through internal promotion.  This role represents a fantastic opportunity for a dynamic individual to join a dynamic company. 

By joining the Crerar Hotels team you'll also automatically be eligible to receive our Fair Fund. Our Fair Fund has been created to reward staff and encourage personal development. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis.

Isle of Mull Hotel & Spa
Craignure, Isle Of Mull, Argyllshire, PA65 6BB

  • Job Ref CH197
  • Branch Isle of Mull Hotel & Spa
  • Location Isle Of Mull, Argyllshire
  • Salary/Benefits Competitive Salary, live in and all meals, uniform provided, training, fair fund,
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern early 7-3, late 12-8, middle 9-5
  • Hours per week 40-45 dependant on time of year
  • Posted date 19/12/2018
  • Closing date 21/01/2019

As the ferry sets sail from Oban, admire the scenic landscape and arrive at Isle of Mull Hotel & Spa to receive one of the warmest welcomes in Scotland. Situated close to the ferry terminal on the south east of the island, the hotel itself lies on the crescent of Craignure Bay with gardens stretching to the water’s edge. Picturesque, the hotel offers a perfect base to explore the island and the dramatic coast of the West of Scotland.

As well as in the unspoilt nature of the Highlands island, there’s as much to enjoy inside the hotel as much as what’s outside. Highlights include a 17-metre swimming pool, children’s splash pool, outdoor hot tub, sauna and our specialist Rasul Mud Room. Choose from a wide range of relaxing spa treatments, sample the best of the local cuisine in our bar or restaurant and retire to a restful night’s sleep.