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Spa and Leisure Manager Thainstone House, Inverurie, Inverurie, Aberdeenshire, AB51 5NT

As Spa and Leisure Manager you will build professional relationships with members and guests.
You will lead, inspire and motivate your team in order to provide first class service and a lasting memory of our company values in our customers.

This is a hands on role overseeing an important part of the hotel, working closely with the General Manager in achieving and exceeding targets, managing day to day operations and optimising financial performance while maintaining high standards of professionalism and customer service.

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Candidate Attributes:

  • Ability to lead and work as part of a team, with the ability to be authoritative whilst remaining approachable
  • Passion for delivering great service with confidence, energy and charisma to inspire and lead your colleagues
  • Deliver outstanding hospitality to our guests and be willing to work flexible shifts including weekends and bank holidays
  • Commitment to researching industry trends and developing new skills
  • Commercial awareness and drive for increasing sales
  • Methodical approach to work with the ability to multitask and work under pressure
  • Enthusiasm for the role with a ‘can-do’ attitude and a passion for health and fitness
  • Excellent communication skills
  • Well dressed and presentable with a friendly and polite manner
  • First class customer service skills

Candidate Responsibilities:

  • Ensure quality service, cleanliness and maintenance of the spa area in line with standard and emergency operating procedures
  • Provide leadership and support to foster a highly motivated team
  • Deliver excellent customer service with a friendly and professional approach
  • Prepare weekly and monthly financial statistical reports
  • Establish and maintain marketing objectives
  • Diary and appointment management and other administrative duties
  • Drive sales of treatments, memberships and retail products
  • Monthly stocktakes and ordering of products and supplies
  • Preparation of weekly rotas
  • Operate the department in line with normal and emergency operating procedures
  • Fully aware of health and safety legislation for spa and leisure areas
  • Ensure every opportunity to upsell and increase sales to meet or exceed all financial targets
  • As part of the management team you will undertake duty management shifts

Relevant Qualifications:

  • Minimum of one year’s managerial experience in a similar role
  • Level 2/3 Diploma in Body and Spa Therapy would be an advantage
  • Pool plant trained
  • First aid trained
  • Personal training experience will be an advantage

Crerar Hotel Values: Crerar Hotel Group is one of Scotland’s leading privately owned hotel companies.  Crerar Hotels work hard on talent development and always look to progress individuals through internal promotion.  This role represents a fantastic opportunity for a dynamic individual to join a dynamic company. 

By joining the Crerar Hotels team you'll also automatically be eligible to receive our Fair Fund. Our Fair Fund has been created to reward staff and encourage personal development. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis.

Thainstone House
Inverurie, Inverurie, Aberdeenshire, AB51 5NT

  • Job Ref CH204
  • Branch Thainstone House
  • Location Inverurie, Aberdeenshire
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 5 days from 7
  • Hours per week 40
  • Posted date 31/12/2018
  • Closing date 02/02/2019

Do you believe it’s essential to exceed expectations?

Then we want to work with you!

Thainstone House has a rich history, dating back to the 18th century. Once a grand private home, it’s now an elegant Aberdeenshire hotel where guests are welcomed with warmth and traditional Scottish hospitality.

Because the team at Thainstone House are on a mission: to create memories that last a lifetime. We’re highly motivated, driven to succeed and focussed on making our guests’ journey the best it can be. Of course, we also like to have a good time along the way.

Standing proudly in acres of its own woodland, Thainstone House is less than 10 minutes’ drive from the small town of Inverurie. The locals are polite, humble people – the kind who appreciate the Scottish produce available in their independent shops, lovely restaurants and great bars.

Inverurie offers all the amenities of modern life, too. It’s well connected, with direct trains running regularly to Aberdeen, taking just 25 minutes, as well as to Inverness. Aberdeen airport is only 20 minutes’ drive away, with flights across the UK and to a handful of European destinations.

As a beautiful mansion house in such an ideal location, Thainstone House is a popular choice for weddings, as well as spa and leisure guests and business travellers. Working here is an opportunity to further your career as part of a successful, award-winning team.

Can we tempt you to join us?

Three reasons to choose a career with Crerar Hotels

  1. Destination locations

Voted 2018’s most beautiful country in the world, Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally – the ultimate modern hardship – patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland’s natural larder to feast on daily.

  1. Talent development

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They’ve chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.

  1. Shaped by our values

Pride, authenticity, creativity, focus, respect and hard work. These principles guide our actions throughout the company, from management’s decision making through to the front line of customer service. They’re reflected in the Crerar Trust’s work supporting local charities and our Fair Fund, ensuring tips are shared equally with all staff.