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Spa and Leisure Manager Thainstone House, Inverurie, Inverurie, Aberdeenshire, AB51 5NT

As Spa and Leisure Manager you will build professional relationships with members and guests.
You will lead, inspire and motivate your team in order to provide first class service and a lasting memory of our company values in our customers.

This is a hands on role overseeing an important part of the hotel, working closely with the General Manager in achieving and exceeding targets, managing day to day operations and optimising financial performance while maintaining high standards of professionalism and customer service.

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Candidate Attributes:

  • Ability to lead and work as part of a team, with the ability to be authoritative whilst remaining approachable
  • Passion for delivering great service with confidence, energy and charisma to inspire and lead your colleagues
  • Deliver outstanding hospitality to our guests and be willing to work flexible shifts including weekends and bank holidays
  • Commitment to researching industry trends and developing new skills
  • Commercial awareness and drive for increasing sales
  • Methodical approach to work with the ability to multitask and work under pressure
  • Enthusiasm for the role with a ‘can-do’ attitude and a passion for health and fitness
  • Excellent communication skills
  • Well dressed and presentable with a friendly and polite manner
  • First class customer service skills

Candidate Responsibilities:

  • Ensure quality service, cleanliness and maintenance of the spa area in line with standard and emergency operating procedures
  • Provide leadership and support to foster a highly motivated team
  • Deliver excellent customer service with a friendly and professional approach
  • Prepare weekly and monthly financial statistical reports
  • Establish and maintain marketing objectives
  • Diary and appointment management and other administrative duties
  • Drive sales of treatments, memberships and retail products
  • Monthly stocktakes and ordering of products and supplies
  • Preparation of weekly rotas
  • Operate the department in line with normal and emergency operating procedures
  • Fully aware of health and safety legislation for spa and leisure areas
  • Ensure every opportunity to upsell and increase sales to meet or exceed all financial targets
  • As part of the management team you will undertake duty management shifts

Relevant Qualifications:

  • Minimum of one year’s managerial experience in a similar role
  • Level 2/3 Diploma in Body and Spa Therapy would be an advantage
  • Pool plant trained
  • First aid trained
  • Personal training experience will be an advantage

Crerar Hotel Values: Crerar Hotel Group is one of Scotland’s leading privately owned hotel companies.  Crerar Hotels work hard on talent development and always look to progress individuals through internal promotion.  This role represents a fantastic opportunity for a dynamic individual to join a dynamic company. 

By joining the Crerar Hotels team you'll also automatically be eligible to receive our Fair Fund. Our Fair Fund has been created to reward staff and encourage personal development. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis.

Thainstone House
Inverurie, Inverurie, Aberdeenshire, AB51 5NT

  • Job Ref CH204
  • Branch Thainstone House
  • Location Inverurie, Aberdeenshire
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 5 days from 7
  • Hours per week 40
  • Posted date 31/12/2018
  • Closing date 02/02/2019

Thainstone House is a grand family home and hotel in Inverurie, near Aberdeen.  The house dates back to the 18th century and has a rich history as both a grand private home and as a much loved Aberdeenshire landmark.  Now lovingly restored, this elegant Aberdeen hotel welcomes its guests with traditional Scottish hospitality.

Set in the heart of Aberdeenshire amongst 44 acres of woodland and parkland, Thainstone House is minutes from the vibrant town of Inverurie and close to Aberdeen Airport. Also with great rail links to and from Aberdeen city centre and the airport, it is perfect for short breaks and makes an ideal business accommodation choice.