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Night Porter Thainstone House, Inverurie, Inverurie, Aberdeenshire, AB51 5NT

The opportunity has arisen for the right candidate to join our  growing team as a Night Porter and demonstrate their strong work ethic, passion for hospitality and begin a journey of self development.

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.  And we're looking for more people like this to join our friendly and professional team.

Candidate attributes:

  • Well-presented and articulate
  • Enthusiastic and passionate about customer service
  • Great excellent communicator and team player with a ‘can do’ attitude
  • Have a responsible manner with the ability to remain calm under pressure should a situation arise
  • Take pride in your work
  • Honest and hardworking
  • Day to day management of night desk, maintaining operational standards between hours of 11.00pm and 7.00am
  • Previous night experience within a hotel preferred
  • Ability to work full time and flexible with working weekends

Candidate responsibilities:

This hands on role will ensure security, event set up end of day procedures along with continued service of guests food and beverage requirements throughout the night.

  • Providing guests with first class customer service
  • Be personable and engaging, ensuring every interaction exceeds guest expectations
  • Process front desk audit reports
  • Cleaning tasks, and bar and reception duties when required
  • Consistently deliver company standards in your  role as Night Porter
  • Be enthusiastic, flexible and willing to learn with a professional and caring attitude
  • Have good attention to detail in maintaining the standards and security of the hotel throughout the evening ensuring the guests stay is seamless
  • Hold responsibility for the hotel during night shifts and act as Duty Manager if required
  • Ensure all rooms are set in advance, in accordance with the function sheet and to the highest standard required by the company
  • Liaise with the Food & Beverage management team, Events office and Duty Manager, regarding any changes to numbers or room layouts.
  • Ensure that correct care is taken in usage and storage of tables, chairs, audio-visual equipment, flip charts, screens, etc
  • Ensure the outside of the main building is clean and tidy from debris or otherwise

Crerar Hotels Values: Crerar Hotel Group is one of Scotland’s leading privately owned hotel companies.  Crerar Hotels work hard on talent development and always look to progress individuals through internal promotion.  This role represents a fantastic opportunity for a dynamic individual to join a dynamic company. 

By joining the Crerar Hotels team you'll also automatically be eligible to receive our Fair Fund. Our Fair Fund has been created to reward staff and encourage personal development. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis.

Thainstone House
Inverurie, Inverurie, Aberdeenshire, AB51 5NT

  • Job Ref CH253
  • Branch Thainstone House
  • Location Inverurie, Aberdeenshire
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 11PM - 7PM (5 DAYS OVER 7)
  • Hours per week 32-40 HOURS
  • Posted date 08/02/2019
  • Closing date 10/03/2019

Do you believe it’s essential to exceed expectations?

Then we want to work with you!

Thainstone House has a rich history, dating back to the 18th century. Once a grand private home, it’s now an elegant Aberdeenshire hotel where guests are welcomed with warmth and traditional Scottish hospitality.

Because the team at Thainstone House are on a mission: to create memories that last a lifetime. We’re highly motivated, driven to succeed and focussed on making our guests’ journey the best it can be. Of course, we also like to have a good time along the way.

Standing proudly in acres of its own woodland, Thainstone House is less than 10 minutes’ drive from the small town of Inverurie. The locals are polite, humble people – the kind who appreciate the Scottish produce available in their independent shops, lovely restaurants and great bars.

Inverurie offers all the amenities of modern life, too. It’s well connected, with direct trains running regularly to Aberdeen, taking just 25 minutes, as well as to Inverness. Aberdeen airport is only 20 minutes’ drive away, with flights across the UK and to a handful of European destinations.

As a beautiful mansion house in such an ideal location, Thainstone House is a popular choice for weddings, as well as spa and leisure guests and business travellers. Working here is an opportunity to further your career as part of a successful, award-winning team.

Can we tempt you to join us?

Three reasons to choose a career with Crerar Hotels

  1. Destination locations

Voted 2018’s most beautiful country in the world, Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally – the ultimate modern hardship – patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland’s natural larder to feast on daily.

  1. Talent development

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They’ve chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.

  1. Shaped by our values

Pride, authenticity, creativity, focus, respect and hard work. These principles guide our actions throughout the company, from management’s decision making through to the front line of customer service. They’re reflected in the Crerar Trust’s work supporting local charities and our Fair Fund, ensuring tips are shared equally with all staff.