25249 http://careers.crerarhotels.com/job-details.aspx?jobid=25249 false

Night Porter Thainstone House, Inverurie, Inverurie, Aberdeenshire, AB51 5NT

The opportunity has arisen for the right candidate to join our  growing team as a Night Porter and demonstrate their strong work ethic, passion for hospitality and begin a journey of self development.

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.  And we're looking for more people like this to join our friendly and professional team.

Candidate attributes:

  • Well-presented and articulate
  • Enthusiastic and passionate about customer service
  • Great excellent communicator and team player with a ‘can do’ attitude
  • Have a responsible manner with the ability to remain calm under pressure should a situation arise
  • Take pride in your work
  • Honest and hardworking
  • Day to day management of night desk, maintaining operational standards between hours of 11.00pm and 7.00am
  • Previous night experience within a hotel preferred
  • Ability to work full time and flexible with working weekends

Candidate responsibilities:

This hands on role will ensure security, event set up end of day procedures along with continued service of guests food and beverage requirements throughout the night.

  • Providing guests with first class customer service
  • Be personable and engaging, ensuring every interaction exceeds guest expectations
  • Process front desk audit reports
  • Cleaning tasks, and bar and reception duties when required
  • Consistently deliver company standards in your  role as Night Porter
  • Be enthusiastic, flexible and willing to learn with a professional and caring attitude
  • Have good attention to detail in maintaining the standards and security of the hotel throughout the evening ensuring the guests stay is seamless
  • Hold responsibility for the hotel during night shifts and act as Duty Manager if required
  • Ensure all rooms are set in advance, in accordance with the function sheet and to the highest standard required by the company
  • Liaise with the Food & Beverage management team, Events office and Duty Manager, regarding any changes to numbers or room layouts.
  • Ensure that correct care is taken in usage and storage of tables, chairs, audio-visual equipment, flip charts, screens, etc
  • Ensure the outside of the main building is clean and tidy from debris or otherwise

Crerar Hotels Values: Crerar Hotel Group is one of Scotland’s leading privately owned hotel companies.  Crerar Hotels work hard on talent development and always look to progress individuals through internal promotion.  This role represents a fantastic opportunity for a dynamic individual to join a dynamic company. 

By joining the Crerar Hotels team you'll also automatically be eligible to receive our Fair Fund. Our Fair Fund has been created to reward staff and encourage personal development. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis.

Thainstone House
Inverurie, Inverurie, Aberdeenshire, AB51 5NT

  • Job Ref CH253
  • Branch Thainstone House
  • Location Inverurie, Aberdeenshire
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 11PM - 7PM (5 DAYS OVER 7)
  • Hours per week 32-40 HOURS
  • Posted date 08/02/2019
  • Closing date 10/03/2019

Thainstone House is a grand family home and hotel in Inverurie, near Aberdeen.  The house dates back to the 18th century and has a rich history as both a grand private home and as a much loved Aberdeenshire landmark.  Now lovingly restored, this elegant Aberdeen hotel welcomes its guests with traditional Scottish hospitality.

Set in the heart of Aberdeenshire amongst 44 acres of woodland and parkland, Thainstone House is minutes from the vibrant town of Inverurie and close to Aberdeen Airport. Also with great rail links to and from Aberdeen city centre and the airport, it is perfect for short breaks and makes an ideal business accommodation choice.