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Balmoral Arms

Receptionist

Balmoral Arms, 13-15 Victoria Road, Ballater, Aberdeenshire, AB35 5RA

Are you our next friendly, efficient and motivated Receptionist?

If you get a thrill from being the friendly face of the hotel and take pride as the first line of contact, then you'll be a great fit in our customer-facing reception team. We're looking for someone who excels at creating a fantastic customer experience. Well-presented with outstanding communication skills, you have an excellent phone manner and a passion for great service. A can-do attitude and experience working within the hospitality industry would put you in a strong position.

Your role will involve working as part of the team to deliver high quality service for all guests and visitors to the hotel, including dealing with enquiries and answering phones efficiently. You'll also be responsible for daily banking and working with our hotel booking and CRM databases. Confident and quick to learn about the hotel, you'll be confident upselling its amenities.

What we offer

  • £11.44 per hour
  • 100% service charge, up to approx £2000 per year
  • Attractive staff uniform
  • Flexible working pattern 
  • Training and development opportunities including SVQ’s and professional qualifications
  • Staff meals
  • Discounted rates across our group of hotels for accommodation and food & beverage for you and your friends & family
  • Pension
  • Long Service Recognition
  • Pet Bereavement Day
  • Contribution towards driving lessons
  • Charitable fund raising matched up to £250
  • Paid day off on your birthday each year
  • Job RefCH1645
  • BranchBalmoral Arms
  • LocationBallater
  • Salary/BenefitsCompetitive hourly rate + benefits + service charge up to £2k pa
  • Contract typePermanent
  • HoursFull Time
  • Shift pattern7am-3pm or 3pm-9.30pm
  • Hours per week38
  • Date posted22/04/2024
  • Closing date24/05/2024
Balmoral Arms 13-15 Victoria Road, Ballater, Aberdeenshire, AB35 5RA

Do you bring personality to your work and aim to exceed guests expectations?

Then we want to work with you!

The Balmoral Arms is brimming with character both the building and its team.

Known for its charm, proper Scottish hospitality and lively music scene, the Balmoral Arms is popular with locals and guests. That's why the team pride themselves on providing quality service with a friendly approach, worthy of the inn's AA awarded four star inn accolade.

The homely lounge, with its wooden-beamed ceilings, open fires and Victorian decor, complement the welcoming bar with its homemade, classic dishes and regular folk bands.

Located in the village of Ballater at the heart of Royal Deeside, the Balmoral Arms Inn is at the eastern gateway to the Cairngorms National Park, just 43 miles west of Aberdeen. The area even has the royal seal of approval, with the Queen's summer home of Balmoral Castle down the road.

The location is ideal for outdoors lovers, with seasonal skiing at the nearby Lecht ski centre or Glenshee, and opportunities for hiking and biking the mountains in better weather.

Year round, regardless of whether the roaring fire needs lit, you can be sure a warm welcome awaits.

Can we tempt you to be part of it?

 

Three reasons to choose a career with Crerar Hotels

  1. Destination locations

Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.

  1. Talent development

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.

  1. Shaped by our values

We share the spirit of Scotland through our values. We take pride in providing a truly authentic experience we're warm in personality, curious to get to know our guests and confident in sharing our knowledge. We take what we do seriously, but our humour means we also see the lighter side. Above all, we're comfortable saying, "we are who we are!"